Terms & Conditions

By requesting a booking you are deemed to agree to the following terms and conditions :-

  1. You warrant that your dog is fit, healthy and up to date with all necessary vaccinations.
  2. The grooming of elderly dogs is undertaken entirely at the owners risk. Grooming may expose underlying skin or health problems that Pretty Pawz Dog Grooming cannot be held liable for.
  3. If we feel that de-matting your dog would cause too much stress and discomfort we may recommend a complete clip down. This will dramatically change your dog’s appearance as their hair will be short and close to the skin. A complete clip down may expose pre-existing skin conditions such as hotspots, sores, parasite infestation, urine and faeces scalding, fungal, bacterial and yeast infections.
    • The client should also be aware that skin irritation and nicks might occur from the shaving process. Pretty Pawz Dog Grooming will not be held liable for any problems caused from a complete clip off regardless of if requested by the customer or due to a matted or neglected coat.
    • This could include, but is not limited to the following: itchiness, skin redness, irritations or abrasions however caused, post groom furunculosis, pyoderma – superficial or deep and/or pyotraumatic dermatitis.
  4. Dogs with extremely matted coats will be subject to an additional fee in respect of the extra time needed to safely remove a matted coat.
  5. Our first concern is for the welfare of your dog so in the event of injury or illness we may call a vet and unless it can be clearly shown that Pretty Pawz Dog Grooming are liable, all costs in connection with and in the carrying out of this instruction shall be at the owners expense. We therefore recommend you take out adequate dog Insurance.
  6. Under no circumstances do Pretty Pawz Dog Grooming accept sedated dogs.
  7. Owners are requested not to feed their dogs in the 2 hours prior to their appointment and ensure they are toileted. A dog with a stomach full of food or a full bladder will find the grooming process very uncomfortable.
  8. Payment must be made on collection of the dog. Owners are requested to collect their dogs at the time stated, collections made after 30minutes have elapsed, will be subject to a charge of £5 per 15mins to cover staff wages.
  9. If you arrive more than 15 minutes late for an appointment, without contacting us, then we reserve the right to reschedule your appointment and charge a cancellation fee.
  10. It is a requirement that you advise us prior to your appointment if your dog has any medical conditions, is taking medication prescribed by a vet or any other information which could help us provide a stress free dog grooming service for your dog.
  11. Photographs will be taken of your dog before, after, or during it’s groom. We reserve the right to use these photographs in our marketing activities unless you notify us otherwise.
    • We photograph and/or video every case of neglect brought into the salon for grooming and we also retain a sample of fur. We reserve the right to use these items as we deem appropriate.
  12. Teeth de-scaling (using surgical picks) and anal gland expression are now deemed to be veterinary procedures and are not included in any service offered.
  13. Should your dog’s behaviour place Pretty Pawz staff or itself in danger, then the groom will be stopped, you will be required to collect your dog, and the full cost of the groom will apply however little grooming has been carried out.
  14. Pretty Pawz Dog Grooming will not force any procedure on your dog, therefore if your dog objects to any part of the groom that part will not be performed. Price reductions will not be offered for incomplete grooms due to the dogs behaviour.
  15. Please do NOT bring dogs for grooming who are in season or exhibiting signs of ill health such as vomiting, diarrhoea, coughing, or a high temperature.
  16. Our working hours are flexible. If you are likely to need to leave your pet with us longer than the allocated 2 hour groom time please advise us accordingly in order to avoid extra charges being applied to your dogs groom.